Responsibilities
- Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
- Receive and apply feedback from managers to improve call quality
- Efficiently guide conversations and apply sales techniques to convert calls into reservations
- Provide excellent customer service
- Strive to meet and exceed monthly personal and department metrics
- Adhere to a set full time schedule with scheduled breaks and lunches
Requirements
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must currently reside in one of the following states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NE, NV, NM, NC, ND, OH, OK, PA, SC, TN, TX, UT, VA, WV, WI, or WY
- Must have at least one year of sales experience
- Must have experience in a competitive sales environment with measurable metrics or goals
- Must have a minimum of two years of consecutive work experience with one employer
- Permanent residence with a defined working space that is free of distractions from any background noise including but not limited to sounds from animal/pets, TVs, radios, and children or other adults in the home
- Working from home is not designed or intended to be a replacement for appropriate adult or child dependent care
- Must be able to attend virtual mandatory 4-week training and the network login day for up to 6 hours the Friday before the training begins
- Must understand and accept the schedule policy: Individual schedules that will be offered for the position are full-time, 40 hour per week schedules that are 8-hour shifts between the operating hours of 7 AM – 10 PM CST. Schedules can include weekends and holidays based on business needs. Schedules can only be changed via a bid process that is awarded based on performance.
- Must have a Windows PC (no Chromebooks or MACs) with Windows 11 OS or higher
- Must have access to a cell phone to validate security information authentication
- Must have a computer USB headset with microphone
- Must have a webcam, both built-in and detached webcams are acceptable
- Must have an ethernet connection
- Must have reliable and consistent high-speed internet access provided by a cable or fiber provider; Minimum 10 mbps upload and 100 mbps download; Satellite Internet, 5G home Internet/Cellular/Wi-Fi/Hotspot Services (T-Mobile, Verizon) connections are NOT supported
- The address on your application must be your current, accurate permanent address
Benefits
- Paid Time Off
- Health, Dental, and Vision Insurance (30+ hours/week)
- Life Insurance & Prescription Coverage
- 401(k) with Company Match & Profit Sharing
- Employee Discounts on Rentals, Car Purchases & More
- Educational Assistance (for full-time employees)
Work Arrangement
Remote (Country) — United States
Additional Information
- Language: English (implied by US-based role)
- Schedule: Full-time, 40 hours per week, 8-hour shifts between 7 AM – 10 PM CST, may include weekends and holidays
- Training: Paid virtual training for 4 weeks, Monday–Friday, 9:00 AM–5:30 PM CST, with a 6-hour network login session the Friday before training begins
- Equipment: Must have Windows PC with Windows 11, USB headset with microphone, webcam, ethernet connection, and high-speed internet (cable or fiber, min 10 mbps upload/100 mbps download)
- Background checks: Identity verification, video interviews, technical validation of skills, verification of employment, education, and work authorization
- Probation: Not explicitly stated
- Relocation: Not offered
