Serbyte IT is hiring a Client Support Manager to oversee and enhance our global support operations. In this fully remote role, you will be responsible for ensuring exceptional service delivery and driving client satisfaction.
What You'll Do
- Lead the day-to-day operations of the global client support team
- Develop and implement strategies to improve support efficiency and client satisfaction
- Analyze support metrics and feedback to identify trends and areas for improvement
- Manage critical client escalations and ensure timely resolution
- Foster a collaborative and high-performance culture within the remote team
What We're Looking For
- Proven experience managing a technical client or customer support team
- Demonstrated ability to improve support processes and client satisfaction metrics
- Strong analytical skills for reporting on team performance and service levels
- Excellent communication skills for managing client relationships and leading a distributed team
- Self-motivated and organized, with experience thriving in a fully remote environment
Work Mode
This is a fully remote position, operating in a global work mode. You must be comfortable collaborating across time zones and managing a distributed team.
