Responsibilities
- Attentively listen to customers to understand their needs and resolve their issues.
- Use systems and technology to perform account management tasks.
- Identify sales opportunities and apply sales techniques to encourage upgrades.
- Explain and position products and processes to customers clearly.
- Escalate unresolved customer dissatisfaction to the management team appropriately.
- Achieve first call resolution through effective problem-solving and call handling.
Work Arrangement
Remote (Worldwide)
