Responsibilities
- Attentively listen to customers to understand their needs and resolve their issues.
- Use systems and technology to perform account management tasks.
- Identify sales opportunities and apply sales techniques to upsell or upgrade services.
- Clearly explain and position products and processes to customers.
- Escalate customer dissatisfaction to the management team when appropriate.
- Achieve first call resolution through effective problem-solving and call handling.
Benefits
- Paid Time Off: Earn PTO and paid holidays for time off.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes including electronics, dream vacations, and occasionally cars.
- Health Benefits: Full-time employees eligible for medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days. Options vary by location.
- Retirement Savings: Access retirement savings programs where available.
- Disability Insurance: Short-term disability coverage available.
- Life Insurance: Life insurance options available.
- Supplemental Insurance: Accident and critical illness insurance.
- Career Growth: Focus on internal promotions for advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Team-oriented culture fostering collaboration and engagement.
- Casual Dress Code: Comfortable work attire.
Compensation
Not specified
Work Arrangement
Remote (Country) — USA
Team
Not specified
Other
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers contingent on results.
- Must be willing to submit to drug screening. Job offers contingent on results.
- This job operates in a professional office environment. Employee will be largely sedentary, required to sit/stand for long periods using a computer and telephone headset.
- Employee regularly required to operate a computer and other office equipment including phone, copier, and printer.
- Employee may occasionally need to move about the office, reach, raise or lower objects, move objects up to forty (40) pounds.
- Consistent with the ADA, MCI and its affiliates provide reasonable accommodations for qualified applicants or employees with disabilities unless causing undue hardship.
- MCI and its subsidiaries embrace diversity and base employment on merit and qualifications.
- MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other protected characteristics.
- MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
Not specified
