Responsibilities
- Attentively listen to customers to comprehend their requirements and address their concerns.
- Leverage systems and technology to perform account management duties.
- Identify sales opportunities and utilize selling techniques to encourage upgrades.
- Clearly describe and position products and processes to customers.
- Appropriately escalate unresolved customer dissatisfaction to the management team.
- Achieve first-call resolution through effective problem-solving and call management.
Work Arrangement
Remote (Country)
