Responsibilities
- Must be able to engage customers and present telecommunications products and services proactively.
- Must be comfortable selling mobile, internet, cable, TV, and related support services.
- Should know how to identify customer needs and recommend the right products or service packages.
- Must be able to upsell and cross-sell products to maximize sales opportunities.
- Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
- Must be able to explain products, services, pricing, and promotions clearly to customers.
- Must provide a positive, professional, and solution-focused customer experience.
- Should be comfortable building customer relationships and creating long-term brand loyalty.
- Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
- Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
Requirements
- Must have at least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons, including experience in wireless/mobile retail sales, cable or internet sales, telecom inside sales, or big-box retail sales.
- Experience serving walk-in retail customers, including handling objections, upselling, explaining promotions clearly, and building repeat-customer relationships.
- Must have a high school diploma or GED.
- Must be eligible to work in the United States.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Must be able to stand for extended periods of time and lift up to 35 lbs.
- Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid training and onboarding
- Monthly commission opportunities
- Internal promotion and advancement opportunities
- Employee growth and rewards programs
- Annual all-expenses-paid trip opportunity for top performers
Work Arrangement
On-site — Bridgeport
Additional Information
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Must be able to stand for extended periods of time and lift up to 35 lbs.
- Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
