visioncheckout is hiring a Werkstudent:in Customer Success to play a key role in our customer-facing operations. You will be instrumental in onboarding new clients and coordinating stakeholders for our established customers, acting as a central point of contact within our young, university-aligned team.
What You'll Do
- Manage direct customer contact, solving potential problems independently or in collaboration with our development team.
- Establish yourself as a trusted advisor and guide customers through the rollout of additional visioncheckout units.
- Propose concrete measures for the successful deployment of our product and respond to diverse situations using our software.
- Create system performance reports and communicate these findings to the team.
- Identify sources of problems and submit feature requests to our development team.
- Prepare and conduct workshops to improve our internal processes and increase customer satisfaction.
What We're Looking For
- You are an enrolled university student and speak fluent German.
- You are outgoing and possess strong communication skills.
- You have a structured and independent way of working, allowing you to master new daily challenges.
- You maintain motivation and composure even in stressful situations.
Nice to Have
- You are open to occasionally traveling within Europe to visit our customers.
- You have a fundamental interest in learning more about image recognition and machine learning.
Team & Environment
You will join a young and university-adjacent Customer Success team within a company of 11-50 employees. We foster a relaxed atmosphere, a lived startup culture with flat hierarchies, and short decision-making paths.
Benefits & Compensation
- Uncomplicated working atmosphere in a young team.
- Flexibility in working hours and location.
- Lived startup culture with flat hierarchies and short decision-making paths.
- Responsibility from day one in a fast-growing company.
- Work with the current state of technology/research in the fields of machine learning and image recognition.
- Contact with renowned customers.
- Modern office in a hip industrial complex.
- Free coffee and snacks.
- After-work sports and team events.
Work Mode
This is a hybrid role with a primary location in Karlsruhe, Germany.
