CVS Health is hiring a bilingual Welcome Coordinator for our Oak Street Health clinics. As the face of the clinic, you will create an inclusive environment, make a positive first and last impression on patients, and perform various administrative tasks to support center operations and an exceptional patient experience.
What You'll Do
- Welcome patients and guests to the clinic.
- Conduct visit check-in and assist patients with required forms.
- Collect co-pays and update patient information in the electronic medical record platform.
- Schedule and reschedule appointments within the electronic records system.
- Manage phone lines by answering, taking messages, and making outbound calls as instructed.
- Manage faxes in the electronic fax platform.
- Maintain the cleanliness of the Welcome and Community Room areas.
- May be required to float to other centers in the region on an infrequent basis.
What We're Looking For
- Strong computer skills and basic knowledge of Google Suite.
- Professional phone etiquette.
- Mandatory fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
- US work authorization.
Nice to Have
- Experience in a customer service setting is strongly preferred.
- Some college education is preferred.
Technical Stack
- Google Suite
- Electronic medical record platform
- Electronic fax platform
Team & Environment
You will be part of the Service Team and report to the Practice Manager.
Benefits & Compensation
- Compensation: $17.00 - $34.15 per hour
- Affordable medical plan options.
- 401(k) plan with matching company contributions.
- Employee stock purchase plan.
- No-cost wellness screenings, tobacco cessation, and weight management programs.
- No-cost confidential counseling and financial coaching.
- Paid time off and flexible work schedules.
- Family leave and dependent care resources.
- Colleague assistance programs.
- Tuition assistance.
- Retiree medical access.
Work Mode
This is an onsite position.
CVS Health is passionate about transforming health care and caring for people in a way that is more connected, convenient, and compassionate. We are committed to fostering a workplace where every colleague feels valued and that they belong.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
