Unknown Company is hiring a Warehouse Customer Care Representative

Lineage is hiring a Warehouse Customer Care Representative to be a key link between our customers and our warehouse operations. In this role, you will ensure customer satisfaction by managing orders, resolving inquiries, and coordinating logistics.

What You'll Do

• Perform customer service duties, including processing orders, tracking product availability, and handling inquiries.
• Invoice and verify accounts accurately and in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain professional customer relationships.
• Generate customer reports, such as weekly or monthly late/bill reports, per request.
• Coordinate product availability and daily shift schedules with the warehouse team.
• Coordinate with Operations on special client requests, expediting when necessary.
• Serve as the first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Partner with Inventory and Operations to research inventory discrepancies and misplacements.

What We're Looking For

• A High School diploma or GED may be required depending on facility.
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills, including the ability to multi-task and prioritize workload.
• Proficient computer skills, including the Microsoft Office Suite.
• Ability to lift a minimum of 20 lbs./9 kgs.; required weight may be more dependent upon facility.

Technical Stack

• Microsoft Office Suite

Team & Environment

You will coordinate closely with the warehouse team and Operations.

Benefits & Compensation

• Starting Pay: $19+ per hour based on experience.
• Medical, dental, and basic life and disability insurance benefits.
• 401k retirement plan.
• Paid time off.
• Annual bonus eligibility.
• A minimum of 7 holidays throughout the calendar year.
• On-the-job training.
• Opportunity to grow.

Work Mode

This is an onsite role.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.