United Overseas Bank Limited (UOB) is hiring a VP1, IT Support Engineer to deliver comprehensive technical support for hardware, software, and systems. In this role, you will ensure operational continuity and provide a high-quality service experience for users.
What You'll Do
- Deliver first and second-level technical support for hardware, software, and system-related issues.
- Manage and resolve incidents and service requests via a ticketing system, ensuring adherence to SLAs.
- Maintain clear communication with users and escalate issues when necessary.
- Provide remote and on-site support across multiple locations as required.
- Administer user accounts, access controls, and group policies in Active Directory and Microsoft 365.
- Perform system provisioning, configuration, and maintenance for desktops, laptops, and mobile devices.
- Support onboarding and offboarding processes with timely setup and deactivation of IT resources.
- Troubleshoot and maintain IT hardware including PCs, printers, scanners, and peripherals.
- Maintain accurate IT asset inventory and documentation for lifecycle tracking.
- Monitor system health and performance, applying updates and patches as needed.
- Assist in diagnosing and resolving basic network issues (LAN, Wi-Fi, VPN).
- Support network device setup, configuration, and troubleshooting under guidance from the infrastructure team.
- Collaborate with network and infrastructure teams to ensure optimal connectivity and uptime.
- Work closely with the regional IT team in Singapore to align support practices and escalate complex issues.
- Participate in cross-site initiatives, knowledge sharing sessions, and standardization efforts.
- Act as a liaison between local users and regional IT teams to ensure consistent service delivery.
- Generate and analyze reports on ticket resolution, asset status, and compliance metrics.
- Maintain detailed documentation of troubleshooting steps, resolutions, and known issues for the internal knowledge base.
- Support implementation of endpoint protection, data loss prevention, and other security tools.
- Ensure systems are compliant with internal policies and external regulations through regular audits.
- Assist in vulnerability remediation and enforce IT security best practices.
- Participate in IT projects such as hardware refreshes, software rollouts, infrastructure upgrades, and office relocations.
- Collaborate with cross-functional teams to plan and execute technology initiatives.
- Provide post-deployment support and feedback to improve future rollouts.
Technical Stack
- Active Directory
- Microsoft 365
Team & Environment
You will work closely with the regional IT team in Singapore.
Work Mode
This role is an onsite position.
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.
