Prime Systems Solutions is seeking a Technical Account Coordinator to support our Managed Services accounts. Working remotely within the Eastern Timezone, you will ensure our clients' product needs are met and products are delivered on time, while playing a key role in hardware and inventory management.
What You'll Do
- Assist Technical Account Managers with client expirations and renewals.
- Process procurement requests for hardware and software.
- Compile and send contracts, agreements, and scopes of work to clients for approval.
- Manage the receiving and processing of equipment and inventory.
- Perform physical reconciliation of inventory in multiple locations.
- Administer our Hardware As A Service (HAAS) program.
- Cultivate and own relationships with our various distributors, vendors, and partners.
- Provide additional administrative support to the Technical Account Management department.
What We're Looking For
- Associate’s or Bachelor’s Degree in a related field or equivalent experience.
- Strong client orientation and ability to build lasting relationships.
- Two or more years of client service experience.
- Knowledge of principles for providing client and personal services, including needs assessment and satisfaction evaluation.
- Fundamentals of network technology: TCP/IP, DNS, DHCP, SMTP, LANs, WANs, and Wireless.
- Experience with Microsoft server and client technologies.
- Excellent oral and written communication skills.
- Critical thinking and problem analysis skills at strategic and functional levels.
- Planning ability over a six month to one year time span.
- Strong time management and ability to organize multiple priorities.
- Extreme detail orientation.
- Ability to work collaboratively within a team as well as independently.
- Commitment to company values.
Nice to Have
- Current engineering certifications: A+, Net+, MCSA, CCENT, CSSA, CCA.
- Experience with SonicWALL and Cisco technologies in routing, switching, firewall, and VPN access.
- Experience with remote access environments such as Citrix and/or terminal services.
Technical Stack
- Microsoft server and client technologies
- TCP/IP, DNS, DHCP, SMTP, LANs, WANs, Wireless
- SonicWALL and Cisco routing, switching, firewall, and VPN
- Citrix and Terminal services
Team & Environment
You will work closely with Outside Technical Account Managers (oTAMs) and other internal teams to ensure seamless service delivery.
Benefits & Compensation
- 100% Remote Work
- Paid Leave starting upon regularization
- HMO Benefits upon regularization
- Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG)
- Fun & Collaborative Culture
Work Mode
This is a fully remote position for candidates based in the Philippines, working a night shift schedule aligned with the Eastern Timezone.
Prime Systems Solutions is an equal opportunity employer.
