Shae Group is looking for a VP of Operations to own our core operational rhythm and infrastructure. In this full-time contractor role, you will be responsible for running the company's operating cadence, building and owning the RevOps stack, implementing service management, leading security compliance, and integrating new programs into our architecture.
What You'll Do
- Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management, and reporting.
- Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy.
- Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics.
- Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy.
- Ensure every new funnel, program, or product integrates cleanly into our architecture (intake → design → test → launch → hypercare).
- Build a high-performing operations org (RevOps, ServiceOps, Data, Automation).
What We're Looking For
- 8+ years’ experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes.
- Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks.
- Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management.
- Strong executive communication.
- Advanced experience using GHL (GoHighLevel) CRM.
Nice to Have
- Experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow.
- Prior leadership building cross-brand shared services, platform consolidation, or long-form program launches.
Technical Stack
- GHL (GoHighLevel) CRM
Benefits & Compensation
- Performance incentives per project/brand/funnel.
- Equity / long-term incentive plan negotiable for the right candidate.
- Paid time off available for strong performance and exceeding KPIs.
- Compensation: USD $1,000–$1,500 per month + equity: Negotiable for the right candidate.
Work Mode
This is a fully remote, global contractor role. Preference for candidates located in the Philippines, South East Asia, Poland, Romania, or Ukraine.
Shae Group is an AI-first, outcome-obsessed, automation-heavy company that scales through tight systems, high standards, and radical transparency.
