Shae Group is hiring a VP, Operations to architect and run the front-end plumbing of our business. You will be responsible for our operating model & OKRs, RevOps alignment, service management, platform architecture (CRM/CX/billing/support/data), vendor strategy, security & compliance readiness, and seamlessly integrating new funnels, programs, and products into our ecosystem.
What You'll Do
- Run the company operating cadence (OKRs/QBRs/MBRs), dashboards, and variance management.
- Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections).
- Implement fit-for-purpose ITIL 4 lite practices (Incident, Change, Problem, SLAs).
- Institutionalize DORA/Accelerate metrics with real-time visibility.
- Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF).
- Define vendor strategy, negotiate commercials, consolidate tools, and control unit costs.
- Ensure every new funnel, program, or product integrates cleanly into the architecture (intake → design → test → launch → hypercare).
- Build a high-performing operations org (RevOps, ServiceOps, Data, Automation) that supports all brands.
What We're Looking For
- A high-agency operator with deep experience in AI/tech services.
- Ability to translate strategy into quantified, trackable OKRs/KPIs and consistently deliver.
- Experience shipping RevOps and service-management programs (lean ITIL 4 practices).
- Understands DORA/Accelerate metrics and partners with Product/Engineering to improve flow.
- Fluent in security & compliance (SOC 2, ISO 27001, NIST CSF) and vendor risk.
- Designs for interoperability and shared services across brands, not silos.
- Communicates crisply at the exec table and dives deep with operators when needed.
- Embraces experimentation, automation, and working with AI tools daily.
- Performance-driven mindset who thrives on accountability.
- Flexible, proactive, and comfortable with ambiguity.
- Demonstrates resilience, problem-solving, and comfort with evolving priorities.
- Excellent communication skills and the ability to operate confidently with executives and peers.
- Collaborative attitude, emotional intelligence, and stakeholder management skills.
- Attention to detail, accountability, and professional conduct are non-negotiable.
- Must show they can maintain quality while moving fast.
- Must resonate with the mission and values of ethical technology.
Technical Stack
- CRM
- Marketing Ops
- Success/Support
- Billing & Collections
Team & Environment
This role involves highly cross-functional collaboration across Strategy, Tech, Marketing, Sales, HR, and Product.
Benefits & Compensation
- Compensation: USD $1,500 - 2,500 per month
- Equity or long-term incentive plan negotiable for the right candidate.
Work Mode
This is a fully remote position.
Shae Group is an equal opportunity employer.
