Requirements
- deeply understand the product, how it works, how to set it up, and how it delivers value
- educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias
- be collaborative, curious, and empathetic
- lead this transformation
- own a defining success and make a career-defining impact
- own the narrative and positioning of Gorgias’ Conversational Commerce platform
- translate product innovation into market impact
- make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments
- define clear, differentiated positioning and messaging across the Gorgias product portfolio
- educate merchants on why they should invest on Conversational Commerce now, and how to do it
- partner with Product and Sales to launch new products and capabilities
- build our content engine to power enablement, storytelling, and thought leadership
- distribute our product narrative through the 100+ events we organize each year, including our customer conference in LA
- partner with Demand Gen and Sales to develop targeted plays for each segment
- drive adoption and expansion in mid-market and enterprise
- define metrics and frameworks to track awareness, consideration, and adoption across the funnel
Team
Team size: 17
Additional Information
- open to semi-frequent in-person travel to NYC
