Synchrony is hiring a VP, Client Technology Program Leader

Synchrony is looking for a VP, Client Technology Program Leader to lead the execution of technology programs for the OnePay portfolio, ensuring support for client growth, innovation, and productivity objectives. This role evaluates emerging technologies, drives innovation, and ensures alignment with strategic leadership goals.

What You'll Do

• Provide vision, leadership, and strategy to drive Technology Programs for the partner relationship.
• Manage day-to-day integration and support activities concurrently with multiple large-scale enhancement initiatives requested by clients, technology partners, or internal teams.
• Proactively identify new opportunities to drive improvements and simplification in support of delivery and productivity.
• Champion innovation by exploring creative approaches to overcome roadblocks without compromising regulatory, security, or operational standards.
• Drive prioritization that aligns to the partners and Synchrony planning processes, including prioritization of the product backlog for API reliability, resilience, and innovation.
• Lead communication across multiple agile, cross functional, and partner teams to ensure changes are designed, tested, and released for seamless delivery.
• Interface directly with 3rd party client and technology partners to assist with integration activities and incident resolution.
• Maintain technical documentation in Confluence and JIRA and assist cross functional teams in agile adoption.
• Assist as On-Call point of contact as part of a rotation schedule to assist with production issues.
• Travel to Synchrony and client locations as needed to lead discovery sessions, project kick-off meetings, work-out sessions, etc.

What We're Looking For

• Bachelor's Degree or, in lieu of a degree, a high school diploma / GED and 7+ years of Product / Project Management experience in the credit card, financial services, or technology industries.
• Ability to analyze, use structured problem solving and available tools, to troubleshoot incidents and identify root cause, action plans, impact and resolution.
• Strong analytical and technical skills.
• Strong knowledge and working experience with Application Programming Interfaces (APIs) and related document/testing software (i.e. Postman, Swagger).
• Proficiency in Agile methodologies and tools (e.g., Scrum, Kanban).
• Proven experience in problem solving and negotiated solutions.
• Ability to travel.
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice to Have

• Superior oral, written and client communication skills as well as the ability to manage expectations of the business, clients, team members, management and external groups.
• Proven track record as a strategic Technology business partner.
• Expertise in gathering and defining product requirements.
• Results driven, strategic, conceptual and innovative thinker.
• Knowledgeable on financial services, payments industry trends, competitors, emerging technologies, and customer experience focus.
• Proactive, self-starter and collaborative leader.
• Experience managing offshore resources, organizing and motivating diverse cross-functional teams.
• Strong business acumen and superior decision-making skills.
• Strong cross-functional team player with the ability to work seamlessly across a matrix organization.
• Familiarity with data encryption/PII data protection standards, and related technologies.

Technical Stack

• Confluence
• JIRA
• Application Programming Interfaces (APIs)
• Postman
• Swagger

Team & Environment

You will collaborate across functional teams and with 3rd party client and technology partners.

Benefits & Compensation

• Annual compensation range: $130,000.00 - $210,000.00 USD

Work Mode

This role follows a hybrid work model.

Our Culture

• Inclusive culture where individual skills, experience, and voice are heard and valued.
• More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.