VON Canada is hiring a Client Service Associate (CSA) to join our team. In this role, you'll be integral to our client intake and service provider assignment process, ensuring efficient scheduling and high-quality community care. You'll work as part of a team dedicated to living out our values of Respect, Compassion, and Excellence.
What You'll Do
- Maintain service provider schedules, including master rotations and availability.
- Utilize customer service skills to gather client information and assign clients to service providers using Procura software.
- Create work assignments using knowledge of local geography to maximize continuity of care within collective agreements.
- Keep up-to-date with daily changes to client service authorizations and care plans.
- Reschedule client visits due to unexpected staffing changes.
- Receive and triage information according to defined timelines.
- Enter referral and client information into the database.
- Monitor the CellTrak Portal to confirm safe service delivery and intervene when variances occur.
- Ensure client and staff confidentiality is maintained at all times.
- Promote a safe workplace in accordance with the Occupational Health and Safety Act.
- Collaborate with CSAs, site program managers, supervisors, service providers, and clients to ensure quality care.
What We're Looking For
- High School diploma and an Office Administration certificate or equivalent experience.
- Proficiency in MS Office programs, including Outlook, faxing software, and database management.
- A current criminal background check, including a vulnerable sector screen.
Nice to Have
- University or college education.
- A Medical Terminology certificate.
- A minimum of 1 year of experience in a scheduling environment.
- Experience in a unionized, health care, or contact center customer service environment.
- Experience with scheduling software such as Procura.
Technical Stack
- MS Office programs, including Outlook
- Faxing software
- Database management systems
- Procura software
- CellTrak Portal
Team & Environment
You will work as part of a team, collaborating closely with other CSAs, site program managers, and supervisors, reporting to site program management.
Work Mode
This is an onsite position located in Ontario.
VON Canada is committed to meeting the needs of persons with disabilities and providing accessibility accommodations for candidates who require them.
