ISTA Personnel Solutions is hiring a professional and detail-oriented Virtual Dental Receptionist to act as the first point of contact for a fast-paced US dental practice. This remote role ensures a seamless and positive patient experience while supporting daily front-desk operations, requiring strong organization, accuracy, and the ability to manage high volumes of patient interactions.
What You'll Do
- Answer incoming calls and assist patients with appointments and general support
- Schedule, reschedule, and confirm appointments using the practice management system
- Manage patient emails and online inquiries
- Verify insurance details and assist with billing queries
- Send appointment reminders via phone, SMS, or email
- Maintain accurate and up-to-date patient records
- Provide information on services, procedures, and policies
- Ensure strict adherence to HIPAA and data protection standards
- Liaise with dental staff to coordinate patient care
- Maintain a professional, empathetic approach in all interactions
What We're Looking For
- Proven experience in a receptionist, customer service, or administrative role within healthcare or dental settings
- Familiarity with dental terminology and insurance processes
- Experience with EHR systems and scheduling software
- Strong written and verbal communication skills
- Ability to work independently in a fast-paced environment
- High attention to detail and strong organizational skills
- Tech-savvy with virtual communication tools (e.g., Zoom, Microsoft Teams)
- Compassionate, patient-centered approach
- Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability
- Reliable backup power to manage load shedding or outages
Nice to Have
- Knowledge of HIPAA regulations and patient confidentiality standards
Technical Stack
- EHR systems
- Scheduling software
- Zoom
- Microsoft Teams
Team & Environment
You will be supporting a fast-paced dental practice.
Benefits & Compensation
- Compensation for South African public holidays in accordance with the BCEA
Work Mode
This is a remote position based in South Africa and requires you to work EST hours.
