HireHawk is hiring a Virtual Receptionist to be the first point of contact for a California-based personal injury law firm. In this bilingual role, you will handle inbound calls, conduct initial client intake for auto accidents and workplace injuries, and support attorneys with scheduling and documentation.
What You'll Do
- Answer and manage inbound calls while conducting initial client intake for personal injury cases.
- Gather and accurately document caller information, incident details, and insurance data in CRM systems.
- Assess call urgency and route communications appropriately to attorneys or case managers.
- Schedule consultations and follow-up calls using the firm's calendar system.
- Maintain confidentiality and ensure compliance with HIPAA and attorney-client privilege standards.
What We're Looking For
- Bilingual English-Spanish skills.
- Professional, polished, and client-focused demeanor.
- Empathetic and patient with callers in stressful situations.
- Highly organized with strong attention to detail.
- Dependable and punctual with excellent time management skills.
- Able to multitask while staying calm in a fast-paced environment.
Technical Stack
- CRM systems.
Benefits & Compensation
- Compensation: $600 - $900 USD.
Work Mode
This is a remote position based in Nicaragua.
HireHawk is an equal opportunity employer.
