Adyen is hiring a Virtual Instructor Supervisor to lead a team of virtual instructors and coordinate day-to-day instructional delivery services for a plasma center technical training program. You will develop and review training plans, facilitate sessions, and assist faculty to ensure training outcomes are met and professional standards are maintained.
What You'll Do
- Mentor and train new trainers on effective delivery techniques and best practices.
- Review and reconcile GxP and non-GxP training documentation for accuracy and compliance.
- Investigate and address incidents and instructional delivery process exceptions.
- Collaborate with training delivery administration staff to manage faculty availability.
- Prepare or review revised training plans.
- Conduct faculty performance reviews.
- Execute process enhancements and continuous improvement directives.
- Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment.
- Utilize multimedia tools, platforms, and technologies including mixed and extended reality to enhance learning.
- Tailor instructional delivery approach to accommodate different learning styles and abilities in a virtual setting.
- Provide clear explanations of complex concepts and encourage learner participation and critical thinking.
- Facilitate discussions, group activities, and projects to promote collaborative learning in video-streamed and virtual reality environments.
- Monitor and assess learner progress, providing timely feedback and support to address individual learning needs.
- Maintain a strong online presence, promptly responding to learner inquiries via email, chat, and other channels.
- Stay current with emerging trends and best practices in virtual instruction and online education.
- Collaborate with instructional designers, technology support teams, and fellow instructors to improve the virtual learning experience.
- Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise.
- Uphold academic integrity and ethical standards in all interactions and assessments.
What We're Looking For
- 5-10 years of blood banking experience in a donor or patient facing role.
- Post-secondary training or equivalent work experience in: Medical screening, Phlebotomy, Plasmapheresis or automated collection device operation and instrumentation, Handling of adverse donor reactions, Sample specimen collection and processing.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
- Leadership qualities with ability to mentor and coach others effectively.
- High proficiency in Learning Management Systems (LMS) to document training and generate reports.
- High proficiency in Microsoft Excel to collect structured data for information management systems.
- Moderate proficiency in MS Word, MS PowerPoint, MS OneNote, and MS SharePoint.
- Proven experience in virtual or online instruction, showcasing expertise in creating engaging and effective learning environments.
- Strong command of virtual classroom technologies, video conferencing tools, and multimedia resources.
- Excellent communication skills, both written and verbal, with ability to convey complex ideas clearly and concisely.
- Demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences.
- Patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere.
- Continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies.
- Familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes.
Technical Stack
- Learning Management Systems (LMS)
- Microsoft Excel, MS Word, MS PowerPoint, MS OneNote, MS SharePoint
- Virtual classroom technologies, Video conferencing tools, Multimedia resources
- Mixed and extended reality platforms
Team & Environment
You will be part of the instructional delivery services team, leading a team of virtual instructors.
Benefits & Compensation
- Competitive salary and benefits package
- Remote work from home
- Opportunity for career growth and development
- Collaborative and inclusive work environment
Work Mode
This is a fully remote position for candidates located within the United States.
Adyen is an equal opportunity employer.
