Ten Group is looking for a passionate and resourceful Virtual Concierge to join our APAC Overnight Team. In this remote, Malaysia-based role, you will support high-profile members by providing personalized solutions and expert recommendations across Travel, Retail, and Entertainment, collaborating with a diverse, multinational team.
What You'll Do
- Build strong relationships with members by understanding their unique lifestyle needs and preferences.
- Manage incoming requests via phone, email, or chat in a timely and professional manner.
- Research and recommend tailored options that go above and beyond member expectations.
- Offer proactive lifestyle suggestions to maximize member value.
- Coordinate with internal and external partners to deliver seamless service.
- Advocate for your members and help resolve any issues with empathy and ownership.
- Translate or adapt responses as needed to ensure clear communication.
- Deliver on deadlines while maintaining a customer-first mindset.
What We're Looking For
- Fluent Mandarin, Cantonese and English – written and spoken.
- Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times.
- The ability to work independently and perform well with little supervision.
- Dedication to customer satisfaction, acting with tact and diplomacy and demonstrating excellent problem solving skills.
- Excellent time management skills with the ability to multi-task.
- Detailed orientation and deadline driven to ensure that demanding standards are met.
- Embraces a complex, busy and dynamic work environment.
- Flexibility to work a full-time 40-hrs per week role on a shift basis between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public Holidays.
- Right to work in Malaysia.
Nice to Have
- Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage.
Team & Environment
Collaborate with a diverse, multinational team across Asia and beyond.
Benefits & Compensation
- Remote work flexibility – Work from anywhere in Malaysia.
- Career growth & training – Ongoing coaching, learning resources, and clear development paths.
- Multinational environment – Collaborate with global colleagues and international clients.
- Customer-focused culture – Be part of a team that truly cares about making people’s lives better.
- A chance to join a fast-growing, entrepreneurial company that values innovation and excellence.
- Competitive compensation and performance-based recognition.
- Monthly Treats on Ten (on the tenth of each month!).
- Extra days of annual leave in third year and an extra month of every 5 years.
- Ten Loyalty Reward program – a bonus awarded at service milestones.
- Working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Work Mode
This is a remote role based in Malaysia.
We are proud to support a diverse and inclusive culture.
