Anova Care is looking for a Virtual Assistant to serve as a key point of contact for our patients and ensure smooth administrative operations. You'll join a compassionate, dedicated team focused on making a difference in patient lives, starting as a part-time role with a potential transition to full-time as our patient census grows.

What You'll Do

Answer incoming phone calls from patients, addressing inquiries with professionalism and empathy.
Schedule patient appointments, ensuring accuracy and efficiency.
Verify patient insurance coverage and eligibility.
Collect and update patient demographic and medical information in the electronic health record (EHR) system.
Manage patient communication, including appointment reminders and follow-up calls.
Process patient payments and handle billing inquiries.
Maintain patient confidentiality and adhere to HIPAA regulations.
Collaborate effectively with other team members to ensure seamless patient care.
Perform other administrative tasks as assigned.

What We're Looking For

Fluency in Chinese and English is a must.
Excellent communication and interpersonal skills, with a focus on providing exceptional patient service.
Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
Ability to work independently and remotely, managing time effectively and meeting deadlines.
Reliable internet access and a quiet, dedicated workspace.

Nice to Have

Proven experience as an administrative assistant, preferably in a medical office setting.
Proficiency in using electronic health record (EHR) systems and other medical office software.
Knowledge of medical terminology and procedures.
Familiarity with insurance verification processes.