Anova Care is looking for a Virtual Assistant to serve as a key point of contact for our patients and ensure smooth administrative operations. You'll join a compassionate, dedicated team focused on making a difference in patient lives, starting as a part-time role with a potential transition to full-time as our patient census grows.
What You'll Do
- Answer incoming phone calls from patients, addressing inquiries with professionalism and empathy.
- Schedule patient appointments, ensuring accuracy and efficiency.
- Verify patient insurance coverage and eligibility.
- Collect and update patient demographic and medical information in the electronic health record (EHR) system.
- Manage patient communication, including appointment reminders and follow-up calls.
- Process patient payments and handle billing inquiries.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Collaborate effectively with other team members to ensure seamless patient care.
- Perform other administrative tasks as assigned.
What We're Looking For
- Fluency in Chinese and English is a must.
- Excellent communication and interpersonal skills, with a focus on providing exceptional patient service.
- Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
- Ability to work independently and remotely, managing time effectively and meeting deadlines.
- Reliable internet access and a quiet, dedicated workspace.
Nice to Have
- Proven experience as an administrative assistant, preferably in a medical office setting.
- Proficiency in using electronic health record (EHR) systems and other medical office software.
- Knowledge of medical terminology and procedures.
- Familiarity with insurance verification processes.
Technical Stack
- Electronic health record (EHR) systems
- Medical office software
Team & Environment
You'll collaborate effectively with other team members to ensure seamless patient care in a supportive and collaborative work environment.
Benefits & Compensation
- Compensation: $69,000.00 to $125,000.00 per year
- 401(k)
- Dental, health, life, and vision insurance
- Flexible schedule
- Paid time off
- Opportunities for profit sharing
- Supportive and collaborative work environment
- Competitive compensation
Work Mode
This is a fully remote position.
Anova Care is an equal opportunity employer.
