Genius AI is seeking a detail-oriented Virtual Assistant - Insurance Verification & Authorization to join our healthcare operations team. In this role, you will be responsible for ensuring patient insurance coverage is verified and authorizations are secured, preventing scheduling and billing disruptions while adhering to strict HIPAA regulations. You will operate in a fully virtual, global environment.

What You'll Do

Verify patient insurance coverage for medical services and procedures
Obtain and follow up on prior authorizations and referrals
Communicate with insurance companies, provider offices, and patients as needed
Accurately document all verification and authorization activity in our EMR/EHR system
Resolve insurance-related issues before they impact scheduling or billing
Maintain confidentiality and comply with HIPAA regulations

What We're Looking For

2+ years of experience in insurance verification and prior authorization

Nice to Have

Experience in a healthcare setting (clinic, hospital, or private practice)
Knowledge of commercial insurance plans, Medicare, Medicaid, and HMO/PPO structures
Familiarity with medical terminology
Excellent communication and organizational skills
Proficient with EMR/EHR systems and online insurance portals
Self-motivated and comfortable working independently in a virtual environment