ScaleSource is hiring a Virtual Assistant specializing in customer service and administrative support. In this role, you will be the operational backbone supporting student enrollment, family communication, and scheduling coordination for a nationally recognized swim school brand. You’ll ensure smooth daily operations and create positive customer experiences from a remote environment.
What You'll Do
- Manage inbound and outbound customer calls and messages
- Convert inquiries into enrolled students
- Provide clear information about programs, pricing, and scheduling options
- Manage bookings, reschedules, and cancellations
- Follow up with new leads and enrolled families
- Maintain CRM records and student information accurately
- Coordinate scheduling between families and instructors
- Assist with reporting and tracking tasks
- Provide administrative support to management as needed
- Support social media coordination when required
What We're Looking For
- 2+ years of experience in customer service or virtual assistant roles
- Strong phone communication and customer handling skills
- Strong organization and multitasking abilities
- Comfortable working independently in a remote environment
- Professional remote work setup with reliable internet connection
- Quiet work environment suitable for customer calls
- Availability aligned with U.S. business hours
- Introductory video submission required during hiring process
Nice to Have
- Bilingual English & Spanish
Technical Stack
- CRM systems such as HubSpot or similar platforms
- Google Workspace
- Zoom, RingCentral
- Canva
Benefits & Compensation
- Stable, full-time remote work paid in USD
- Opportunity to support a nationally recognized education brand
- Career growth within customer experience and operations roles
- Professional remote work culture and training support
- Long-term development opportunities with growing U.S. businesses
- Compensation range: $1,200 – $1,500 per month
Work Mode
This is a fully remote position open globally. You must have availability aligned with U.S. business hours.
ScaleSource fosters a friendly, proactive, and customer-focused culture. We value team members who stay organized while handling calls and tasks, communicate clearly and professionally, and take initiative with consistent follow-through.
