Lago is hiring a Virtual Assistant to ensure our client process runs smoothly from first inquiry to final payment. You will be the central hub for client flow, providing administrative and scheduling support to a global team passionate about leveraging data to drive success in a rapidly evolving market.
What You'll Do
- Coordinate and schedule meetings, calls, and appointments across time zones.
- Manage and update shared calendars to avoid conflicts.
- Send reminders, confirmations, and follow-up messages.
- Respond promptly and professionally to inbound emails, messages, and calls.
- Monitor post-call follow-up to ensure doula matches and interviews happen promptly.
- Send and track contracts, invoices, and payment reminders.
- Maintain a log of all inquiries and follow-ups in our CRM or tracking system.
- Ensure no lead or request is left unanswered.
- Keep client records up to date and accurate.
- Maintain organized records of client communications and scheduling notes.
- Assist with light administrative tasks like document formatting and basic data entry.
- Provide excellent customer service to doulas and clients.
What We're Looking For
- 2+ years of experience as a virtual assistant, administrative assistant, or in a similar role.
- Strong written and verbal English communication skills.
- High attention to detail and strong organization skills.
- Experience with Google Workspace (Calendar, Gmail, Drive), Zapier, and communication tools like Slack or Zoom.
- Professional, friendly, and adaptable demeanor.
- Reliable internet connection and dedicated remote workspace.
Nice to Have
- Experience with CRM tools like EngineHire, Calendly, HubSpot, or similar.
- Prior experience managing a busy schedule for executives or teams.
- Familiarity with birth work, family services, or wellness industries.
- Customer service background.
Technical Stack
- Google Workspace (Calendar, Gmail, Drive)
- Zapier
- Slack
- Zoom
- CRM tools (e.g., EngineHire, Calendly, HubSpot)
Benefits & Compensation
- Compensation: $4 - $10/hour
- Remote work from anywhere.
- Growth opportunities to shape the role and grow with the company.
- Innovative culture passionate about leveraging data.
Work Mode
This is a fully remote position open to candidates globally. Our team values work-life balance and operates across many time zones.
Lago is an equal opportunity employer.
