The Home Depot is seeking a remote Virtual Apron Support Specialist - Appliances to join our Services Operations Selling Center Contact team. You will provide remote customer support and sales, engaging with online and in-store customers directly. Your role focuses on providing tailored product suggestions, assisting with online tools, and handling sales, product, and installation inquiries to deliver a great customer experience and drive sales.
What You'll Do
- Facilitate inbound calls, qualify customers, and warm transfer to appropriate teams.
- Provide assistance with the Online Configurator Tool.
- Drive sales through consultative selling and contribute to personal and team sales goals via phone and/or online.
- Follow up with vendors and stores on customer projects to help expedite and communicate timelines.
- Assist with general inquiries, order status questions, and follow up on online requests and in-store leads.
- Obtain payment to ensure a great customer experience.
What We're Looking For
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Minimum of 3 years of work experience.
- High school diploma and/or GED.
Nice to Have
- Working knowledge of Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances.
- Consultative Selling Experience.
- Passion for providing excellent customer service.
- 3+ years Design and Retail, Specialty Retail, Outside Sales, or Trade Experience.
- Expertise in Home Depot’s current appliance offerings, including comprehensive knowledge of installation procedures and service options.
- Ability to perform responsibilities of the role with minimal supervision.
Technical Stack
- Microsoft Office Suite
- Online Configurator Tool
Team & Environment
Part of the Services Operations Selling Center Contact team, reporting to a Contact Center Supervisor.
Benefits & Compensation
- Hourly Compensation: $18 - $18 per hour
Work Mode
This is a fully remote position.
The Home Depot is an equal opportunity employer.
