Comcast is hiring a UX/User Researcher II to join our respected internal practice based in Willow Grove. This is a growth role where you’ll receive mentorship and gain broad exposure across the product lifecycle. You will turn stakeholder questions into clear, human-centered insights that directly shape product decisions.
What You'll Do
- Run 1:1 interviews and contextual inquiry to understand needs, behaviors, and mental models; translate findings into opportunities and jobs-to-be-done.
- Plan and moderate remote and in-person usability sessions, cognitive walkthroughs, and concept tests; identify issues, severity, and clear fixes.
- Conduct heuristic evaluations; synthesize industry and market research; and produce competitive analyses.
- Define research goals, write research plans, create screeners and discussion guides, and recruit participants.
- Turn notes, clips, and observations into simple themes that explain the “why,” and recommend next steps.
- Communicate findings clearly in writing and in talks; comfortable presenting to groups, in person or virtual.
- Invite Design, Product, and Business partners to observe and participate in studies to build first-hand understanding of user behaviors, mental models, and needs.
What We're Looking For
- 2–4 years in UX research or a closely related field, conducting qualitative studies end-to-end.
- Hands-on experience with interviews, usability testing, and thematic synthesis; strong notetaking and observation skills.
- Ability to deliver insights in a variety of formats—one-pagers, toplines, presentations, and working sessions—to maximize impact and help teams apply findings.
- Practical knowledge of research ethics, privacy, consent, and inclusive practices.
Nice to Have
- Graduate degree in Anthropology, HCI/UX Research, Psychology, Cognitive/Behavioral Science, Human Factors, or a related field—or comparable experience.
- Experience with diary/longitudinal and field research.
- Expertise in survey design and analysis.
- Comfort partnering with product analytics to triangulate qualitative insights.
- Experience with Adobe Creative Suite, Microsoft Office, and basic video editing.
Technical Stack
- Adobe Creative Suite
- Microsoft Office
Team & Environment
This is an individual contributor role with mentorship; it is not a lead position. You will own scoped research projects for three product areas and collaborate with central partners for recruiting, tools, or data as needed.
Work Mode
This is a hybrid position based in Willow Grove.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
