EY is hiring a UX Strategist and Product Manager to join our Business Consulting – Customer Transformation team. In this role, you will lead and grow a team dedicated to solving complex client challenges. You will align market, business, and customer needs to develop validated, innovative solutions that advance client growth agendas using human-centred design.
What You'll Do
- Collaborate with clients to understand market, customer needs, and business objectives.
- Define product vision and strategy, aligning it with business goals and customer needs.
- Utilise human-centred design methodologies to ideate, co-design and conceptualise innovative product solutions.
- Create user journey maps to identify customer pain points and opportunities.
- Design prototypes to validate solutions.
- Facilitate workshops to engage and inspire stakeholders in the value of a design-led process.
- Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions.
- Collaborate with clients to identify customer needs, conceptualise innovative product solutions, and guide their implementation.
- Collect, prioritise, and translate comprehensive product requirements into features and user stories.
- Work closely with cross-functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery.
- Apply project management methodologies, including Agile and Waterfall, adapting approaches to project needs.
- Create and maintain product roadmaps, manage budgets, identify risks, and develop mitigation strategies.
- Clearly articulate complex ideas, present product strategies, and design concepts, using storytelling to engage stakeholders and convey solution value.
- Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co-designing solutions to drive successful outcomes.
- Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders.
- Build strong relationships and advocate for user-centred design principles, ensuring the product meets user needs and provides a positive experience.
What We're Looking For
- Extensive experience in a customer practice.
Team & Environment
You will be part of the Business Consulting – Customer Transformation Team, leading and growing a team of UX Strategists & Product Managers.
Work Mode
This is a hybrid position.
At EY, we’re all in to shape your future with confidence. Join us and help to build a better working world.
