We are seeking a dedicated Customer Support Representative to assist users with inquiries, troubleshoot issues, and deliver timely solutions. In this role, you will serve as the primary point of contact for customers, ensuring their concerns are addressed with professionalism and care.
Key Responsibilities
- Respond to customer inquiries via email, chat, or phone with accuracy and empathy
- Diagnose and resolve technical and account-related issues
- Escalate complex problems to the appropriate teams when necessary
- Document customer interactions and maintain up-to-date records
- Identify recurring issues and contribute feedback for product improvements
Qualifications
- Proven experience in a customer-facing support role
- Strong written and verbal communication skills in English
- Ability to remain calm and solution-focused under pressure
- Familiarity with CRM tools and support ticketing systems
- Self-motivated with a commitment to excellent service
