Vaughan Regional Medical Center / ScionHealth is hiring an Urgent Care Receptionist/MA Float to join our team. In this role, you will perform routine clinical and administrative duties under supervision to directly support the urgent care clinic and its patients. We are looking for someone committed to providing high-quality care by assisting in assessments, performing basic procedures, and ensuring efficient front-office operations.
What You'll Do
- Assist with patient assessments and treatments under the supervision of a physician or nurse.
- Perform basic diagnostic procedures and collect specimens.
- Monitor and communicate changes in patient condition.
- Document all care provided in patient medical records.
- Maintain medical equipment and supplies, including ordering, stocking, cleaning, and minor troubleshooting.
- Prepare and maintain examination areas for patient use.
- Perform administrative duties such as scheduling, registration, reception, filing, and data entry.
- Advocate for the physical and emotional well-being of patients.
- Adhere to HIPAA regulations and maintain strict patient confidentiality.
- Participate in quality improvement initiatives and educational programs.
- Demonstrate hospital core values and positive customer service behavior.
- Follow infection control and safety procedures, wearing appropriate PPE.
What We're Looking For
- High school diploma or equivalent.
- Basic Life Support (BLS) certification required within 30 days of hire.
- Demonstrated critical thinking skills, sound judgment, and the ability to work with minimal supervision.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Effective verbal and written communication skills.
- Proven ability to work collaboratively in a team setting.
- Professional demeanor and appearance.
- Strong attention to detail and organizational skills.
- Commitment to continuous improvement and high-quality patient care.
- Cultural sensitivity and respect for diverse backgrounds.
- Demonstrates initiative, flexibility, and accountability in job performance.
- Frequently required to stand, walk, sit, reach, and use hands.
- Must occasionally lift and/or move up to 50 pounds.
- Requires visual acuity, hearing acuity, and the ability to communicate clearly.
- Exposure to blood, body fluids, and communicable diseases.
- May be exposed to fumes, airborne particles, or hazardous chemicals.
- Must comply with all hospital safety standards and use protective equipment as needed.
Nice to Have
- Completion of a Medical Assistant program.
- Prior experience working in a clinical setting.
Team & Environment
Our culture is built on our values. We empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and lean into new ideas by embracing curiosity. Together, we create our culture by living these values in our daily interactions.
