M&T Bank is hiring a Universal Banker to specialize in delivering an exceptional branch customer experience. This role blends sales, service, and digital engagement for our Consumer and Business Banking customers. You'll support daily branch operations, perform teller transactions, and hold appointments to understand customer needs, referring more complex opportunities to the appropriate team members.

What You'll Do

Educate customers on features and benefits of Consumer and Business Banking solutions, making recommendations based on their needs.
Engage customers to bank with us, providing solutions and encouraging the use of digital capabilities.
Explain high-level criteria used to decision loan applications.
Complete servicing-related responsibilities and lead with inquiries to identify new opportunities.
Follow the Bank’s sales process to provide simplified, customer-focused advice and guidance.
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs.
Actively manage the lobby, meeting and greeting customers and proactively taking ownership to solve their banking needs.
Introduce appropriate banking partners when servicing needs present an opportunity for a product solution.
Assist and stay current with AML, BSA, and KYC processes; identify and escalate suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting customer interactions.
Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of audit points.
Meet and maintain registration requirements under the Federal SAFE Act.

What We're Looking For

High school diploma or equivalent (GED)
Minimum of 1 year of proven retail sales, call center, customer service, or telesales experience
Strong verbal and interpersonal communication skills
Ability to interact with varying customers from consumer to small business
Ability to effectively handle difficult customer conversations
Well-organized with proven time management and prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology