Philips is hiring an UL Remote Service Advocate

Philips is looking for a UL Remote Service Advocate to join our Customer Care Solution Center organization within Services and Solutions Delivery. You will be responsible for ensuring sustained connectivity in targeted IS systems across the NA market, owning connectivity-related events from initiation to completion.

What You'll Do

• Ensure sustained connectivity in targeted IS systems across the NA market, assuming ownership of connectivity-related events from initiation to completion.
• Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, and other methods.
• Support network infrastructure improvement projects and resolve basic network and technical application problems.
• Utilize strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process.
• Implement best practices and process improvements while diagnosing problems, applying effective solutions, and determining follow-up actions.
• Escalate unsolved problems to helpdesk organizations when needed and communicate progress to project manager and leadership.
• Initiate, support, and drive remote connectivity performance improvement programs within the Market.

What We're Looking For

• High School Diploma/GED required.
• 3+ years of helpdesk/support and/or Customer Services/Customer Relations experience.
• Ability to successfully perform minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this Field Service position.
• US work authorization is a precondition of employment.
• Must reside within the United States of America.

Nice to Have

• CCNA certification preferred.
• Bachelor’s degree preferred.
• Good understanding of networking concepts (CCNA level preferred).

Team & Environment

You will be part of the Customer Care Solution Center organization within Services and Solutions Delivery.

Benefits & Compensation

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Annual incentive bonus eligibility
• Sales commission or long-term incentives eligibility
• Hourly pay ranges from $26.03 to $49.11 plus overtime eligible, depending on geographical location.

Work Mode

This is a remote position for candidates located within the United States.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.