USA (remote) Remote (Global) Employment $130K – $150K

Serve Robotics is hiring a Trust & Safety Lead

About the Role

Lead the design and implementation of trust and safety frameworks to ensure secure and reliable operations of autonomous delivery robots in public spaces.

Responsibilities

  • Develop policies to safeguard public interactions with autonomous systems
  • Monitor compliance with safety protocols across service areas
  • Respond to incidents involving robotic operations and user safety
  • Collaborate with engineering teams to integrate safety feedback into product design
  • Analyze risk patterns and recommend preventive measures
  • Manage investigations into safety violations or misuse of technology
  • Ensure adherence to local, state, and federal regulations
  • Train field teams on safety procedures and escalation paths
  • Work with legal and compliance to address regulatory inquiries
  • Maintain documentation for audits and incident reporting
  • Evaluate third-party partners for safety and operational standards
  • Support crisis response planning for high-severity events
  • Communicate safety updates to internal stakeholders
  • Track key performance indicators related to safety incidents
  • Optimize reporting tools for faster resolution times
  • Lead cross-functional initiatives to improve system reliability
  • Advocate for user safety in product development discussions
  • Develop escalation protocols for urgent safety concerns
  • Coordinate with municipal authorities on compliance matters
  • Assess new markets for regulatory and safety readiness

Nice to Have

  • Master’s degree in public administration, law, or engineering
  • Prior experience in robotics, mobility, or autonomous vehicle sectors
  • Direct experience with municipal permitting and regulations
  • Background in law enforcement or public safety operations
  • Familiarity with AI ethics and responsible innovation frameworks
  • Experience managing teams in 24/7 operational environments
  • Knowledge of international safety standards
  • Certification in risk management or compliance
  • Track record of designing incident response playbooks
  • Experience working with regulatory bodies in multiple jurisdictions

Compensation

Competitive salary and benefits package

Work Arrangement

Hybrid

Team

Cross-functional team focused on safety, compliance, and operational integrity

About the Role

This position leads the strategy and execution of safety protocols for a fleet of autonomous delivery robots operating in urban environments. The individual will ensure that all interactions between the public and robotic systems meet the highest safety and compliance standards.

What You’ll Do

  • Design and enforce policies that minimize risk to people and property
  • Lead incident investigations and implement corrective actions
  • Work closely with operations, legal, and engineering to align on safety goals

Who You Are

  • A detail-oriented leader with a background in safety or compliance
  • Someone who thrives in fast-moving, real-world technology environments
  • A proactive problem solver with strong ethical judgment

Impact

Your work will directly influence how safely and reliably autonomous robots operate in neighborhoods, shaping public trust in emerging technologies.

Available for qualified candidates

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About company
Serve Robotics
Serve Robotics is reimagining how things move in cities through autonomous sidewalk robots designed to handle deliveries, reduce street congestion, and support local businesses. The company leverages robotics, machine learning, and computer vision to solve real-world urban logistics problems.
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Job Details
Department Policy & Government Affairs
Category other
Posted 3 months ago