Archive is hiring a Trust and Safety Specialist I

About the Organization Join our mission to transform consumer shopping habits for the better. If you believe humans consume and discard too much, this opportunity is for you. As a leading technological platform for branded resale, we empower circular business models for 50+ global brands. We are expanding our team of passionate, innovative professionals to develop an exceptional user experience for second-hand shopping and software enabling brands to integrate resale significantly. Our mission aligns with the projected market growth—expected to expand 3X faster than the global apparel market, reaching $350 Billion by 2028. About this Role As a Trust & Safety Specialist, you'll be crucial in maintaining platform safety, compliance, and customer-centricity. Your responsibilities include identifying and resolving safety risks, reviewing flagged content/users, managing abuse reports, and collaborating with Customer Experience, Product, and Engineering teams to create a trusted environment for all stakeholders. If you excel in pattern recognition, policy enforcement, and impact-driven decision-making, this role suits you perfectly. Responsibilities - Monitor and investigate flagged users, listings, and transactions for potential abuse, fraud, or policy violations - Review and action user reports related to prohibited items, harassment, impersonation, or policy breaches - Moderate platform content for compliance with marketplace and brand-specific guidelines - Respond to all Chargebacks and Maintain high win rates - Flag Trends to CX Management - Maintain accurate data and documentation for each incident - Partner with Product and Engineering to recommend tooling improvements for abuse prevention - Stay informed on industry best practices and evolving T&S risks within resale, marketplaces, and eCommerce - Communicate directly with users(Buyers and sellers) on decisions made Requirements - 2+ years experience in Trust & Safety, Content Moderation, or Marketplace Operations - Excellent judgment and attention to detail in reviewing sensitive content - Strong written communication and incident documentation skills - Experience using Trust tooling or platforms (e.g. Zendesk, Riskified, Stripe) - Ability to balance enforcement with empathy and overall business risk in user-facing decisions - Comfortable handling ambiguous, fast-changing environments This position is classified as non-exempt and is compensated at $20–$23 per hour. The scheduled work hours Monday - Friday 9am-6pm EST Compensation varies based on role level, skills, competencies, qualifications, knowledge, and experience. All employees are eligible for a comprehensive benefits package including healthcare and 401(k) enrollment. Our team is currently remote-first, with an office in NYC and optional in-person work. We are a venture-backed organization prizing an inclusive and transparent culture. We were honored as a top innovative company in Retail and continue challenging ourselves to improve consumer shopping behavior. We consider applicants of all backgrounds. If you're excited about our mission but don't meet all criteria, please apply. Note: we can only accept US-based candidates at this time.