About the Role
This role is responsible for safeguarding the platform by evaluating user-generated content, investigating policy violations, and supporting systems that promote a secure online environment.
Responsibilities
- Evaluate reported content to determine compliance with platform policies
- Investigate user accounts suspected of violating community guidelines
- Collaborate with cross-functional teams to improve enforcement processes
- Identify emerging risks and escalate patterns of abuse
- Maintain accurate records of case resolutions
- Support the development and refinement of safety policies
- Respond to time-sensitive safety incidents
- Use internal tools to analyze user behavior and content trends
- Ensure enforcement actions align with legal and ethical standards
- Provide feedback on policy clarity and operational efficiency
- Work within defined workflows to ensure consistent decision-making
- Assist in training new team members on case handling
- Contribute to documentation for common case types
- Monitor the effectiveness of current safety measures
- Escalate complex cases to senior staff
- Stay current on digital safety trends and threat landscapes
- Balance user privacy with safety requirements
- Support transparency in enforcement actions
- Engage in quality assurance reviews of peer decisions
- Help refine internal tools based on user feedback
- Promote a culture of accountability and empathy
- Adapt quickly to evolving policy needs
- Maintain strict confidentiality of sensitive data
- Participate in on-call rotations for urgent issues
- Ensure timely resolution of high-priority cases
Nice to Have
- Experience in a trust and safety, moderation, or investigations role
- Familiarity with AI-generated content and detection methods
- Knowledge of cybersecurity or digital forensics
- Experience supporting global user bases
- Background in psychology, sociology, or law
- Proficiency in additional languages
- Understanding of child safety protocols
- Experience with incident triage systems
- Previous work in a 24/7 operational environment
- Exposure to automated enforcement tools
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the Trust and Safety team focused on user protection and platform integrity
What We Value
- Integrity in every decision
- Empathy for users and colleagues
- Accountability in enforcement actions
- Continuous learning and improvement
- Collaborative problem-solving
Work Environment
- Fast-paced and mission-driven
- Supportive team culture
- Regular training and development
- Access to mental health resources
- Emphasis on work-life balance
Not available
