M&T Bank is hiring a Trade Finance Process Analyst

WHO WE ARE: As Singapore's longest established bank, we've been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. Our secret? Taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a transformative journey. We're harnessing technology and creativity to become a future-ready learning organization. Despite all this change, our strategic ambition remains crystal clear and bold: to be Asia's leading financial services partner for a sustainable future. We invite you to help build the bank of the future. Innovate how we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Trade Finance Process Analyst Why Join Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Trade Finance Process Analyst at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment. How you succeed To excel in this role, you'll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success. What you do - Perform transaction processing duties as instructed by team management, adhering to relevant procedures, guidelines, instructions, and standards to meet productivity and service benchmarks - Work with team to deliver superior customer service by driving operational performance: meeting SLAs for timeliness and accuracy, reducing costs, enhancing operational efficiency, and minimizing operational risks - Ensure full awareness and compliance with trade finance rules, regulations, policies, guidelines, procedures, and practices - Provide technical support to Relationship Managers on trade finance-related matters - Evaluate and recommend solutions to problems through data analysis, technical experience, and precedent - Assist team management in developing team members by guiding, coaching, and supporting colleagues - Support rollout of quality management systems and other bank initiatives - Ensure due diligence on daily operational matters relating to Trade Based Money Laundering, sanction compliance, and transaction screening by acquiring relevant knowledge and training Who you are - A degree in Business Administration, Operations Management, or a related field - Proven track record of process improvement and implementation - Strong analytical and problem-solving skills, with the ability to think creatively - Excellent communication and interpersonal skills, with the ability to influence stakeholders - Experience with process mapping tools and techniques, such as Lean or Six Sigma What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.