Collette is looking for a Tour Operations Specialist to execute and maintain operational accuracy for all tour components within an assigned territory. At Collette, our passionate team works hard to fulfill travel dreams, and we value a collaborative, caring environment. You will own vendor confirmations and updates from end to end within our operations systems.
What You'll Do
- Build strong vendor relationships through clear communication to confirm tour components and update vendor status in our systems.
- Attend regional meetings to support operational consistency, identify key needs, and note tour deviations.
- Work across multiple departments to ensure tour component accuracy and consistency across all channels for optimal traveler satisfaction.
- Drive communication with tour managers, buyers, product managers, and designers regarding vendor hot issues.
- Support the Product Manager in troubleshooting vendor issues raised by Tour Managers for your region.
- Support the creation and maintenance of various tour documents.
- Assist the Regional Team in finding backup options based on vendor denials.
- Manage ongoing vendor communication, service status, and inquiries (e.g., confirmations, questions, invoices).
- Build non-required line items into operational systems, including assigning services, contract management, and date assignments.
- Assist with building and auditing side reservation tour components with high accuracy.
- Assist with maintenance and changes of tour components in operations systems as needed.
- Support securing tickets for operational elements requiring pre-purchase.
- Partner with the regional team to support FAMs and add dates processes.
- Assist with Tour Change side reservation build updates and vendor messaging with flawless accuracy.
What We're Looking For
- Must reside in Spain or Portugal.
- A high level of initiative, analytical thinking, and problem-solving skills.
- Ability to plan, organize, and prioritize work in a fast-paced environment efficiently and accurately.
- A proactive, positive, and professional approach with a high level of ownership in decision-making.
- Ability to collaborate well with others and foster a cooperative work environment.
- Flexibility to adapt to an ever-changing travel industry and knowledge of current events worldwide.
- Ability to effectively create and communicate through all means to all stakeholders.
- A high level of technical ability to work within a proprietary inventory management/operations system.
- Proficiency in MS Office.
Nice to Have
- A Bachelor’s degree or equivalent combination of education and experience.
- Experience in scheduling, logistics, supply chain, inventory, or working within inventory or ERP systems.
Technical Stack
- MS Office
- Proprietary inventory management/operations system
Team & Environment
You will be part of the Tour Development and Delivery Team and will meet regularly with Tour Operations Managers, Designers, and Buyers. We value a team-oriented culture with a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world.
Work Mode
This is a local-country position open to candidates residing in Spain or Portugal.
