About the Role
The coordinator will assist in managing sales processes, scheduling service activities, and maintaining customer relationships while ensuring efficient communication across departments.
Responsibilities
- Coordinate sales inquiries and follow-up activities
- Schedule product service and maintenance appointments
- Support customer onboarding procedures
- Maintain accurate records of service requests
- Assist with order processing and tracking
- Communicate with technical teams to align service delivery
- Update customer databases with current information
- Respond to client questions regarding service timelines
- Prepare reports on service performance metrics
- Liaise between sales and service departments
- Track warranty and repair statuses
- Manage shipment documentation for service parts
- Monitor service request backlogs
- Coordinate technician availability with client needs
- Assist in preparing service contracts
- Ensure compliance with service level agreements
- Provide administrative support for sales team activities
- Organize training session logistics for service staff
- Follow up on customer feedback related to service
- Maintain inventory logs for service components
- Support resolution of service-related complaints
- Track key performance indicators for service operations
- Assist with product return coordination
- Ensure timely renewal of service agreements
- Facilitate communication during service escalations
Compensation
Not specified
Work Arrangement
On-site
Team
Collaborative team environment focused on sales and service operations
About the Company
The organization specializes in innovative medical technologies with a focus on ophthalmic diagnostic equipment and digital health solutions for eye care professionals.
What We Offer
A professional work environment with opportunities for personal development, access to training programs, and involvement in a dynamic sector of medical technology.
Not specified
