IAA Holdings, LLC (IAA) is hiring a Title Specialist to manage the critical process of transferring vehicle title ownership. You will be directly responsible for compiling necessary documents, communicating with customers, resolving problems, and ensuring compliance with state and buyer requirements.
What You'll Do
- Review and process documentation for insurance and remarketing customers.
- Process incoming salvage titles from multiple states and set them for sale.
- Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
- Provide excellent customer service and support by offering solutions and timely responses to external and internal partners.
- Deliver customer support through mail, email, telephone, and direct personal contact.
- Review and enter title work for all customers.
- Complete applications to transfer title ownership.
- Enter information from titles received from the state into the IAA operating system.
- Resolve problems encountered in the effort to transfer title ownership.
- Perform word processing assignments, filing, and related clerical duties.
- Assist with other office functions as needed.
- Protect and preserve confidential, personal customer information and adhere to state and company records retention policies.
- Maintain a culture of responsibility, accountability, integrity, and execution.
What We're Looking For
- 1-2 years of State or National title processing experience.
- 2-3 years of previous knowledge in title and salvage title requirements.
- Experience maintaining customer databases.
- Proficiency in the MS Office Suite: Outlook, Word, Excel, PowerPoint.
Technical Stack
- MS Office Suite (Outlook, Word, Excel, PowerPoint)
- IAA operating system
Team & Environment
You will follow well-established procedures and work under the close direction of a supervisor.
Benefits & Compensation
- Medical, dental, vision, and basic life insurances.
- 401k plan with a company match of 100% for the first 4% contributed.
- 15 days of PTO each year.
Work Mode
This role is onsite.
