Responsibilities
- Examine and manage title documentation for insurance and remarketing clients
- Process salvage titles received from various states and prepare them for auction
- Stay informed about evolving title and salvage regulations by maintaining up-to-date knowledge of state laws
- Deliver high-quality customer service by addressing inquiries and providing prompt, effective solutions to internal and external stakeholders
- Offer customer support through multiple channels including mail, email, phone, and in-person interactions
- Review and input title documentation for all clients into the system
- Complete applications required to transfer vehicle ownership
- Input data from state-issued titles into the company's operating platform
- Maintain current understanding of title and salvage regulations across multiple jurisdictions
- Respond to customer inquiries, concerns, and service requests in a timely manner
- Troubleshoot and resolve issues that arise during the title transfer process
- Perform clerical tasks such as word processing, document filing, and administrative support
- Follow established workflows under direct supervision
- Support additional office operations as necessary
- Report any breaches of company policy to a manager or supervisor immediately
- Safeguard confidential customer data and comply with state and internal record retention standards
- Support team member development through structured progression plans
- Promote a work culture grounded in accountability, integrity, and reliable performance
- Carry out additional assigned tasks as directed by management
Compensation
Full-time employees receive medical, dental, vision, and basic life insurance benefits. The company offers a 401k plan with a 100% match on the first 4% contributed and provides 15 days of paid time off annually.
Work Arrangement
On-site
Other
Work takes place in a standard field office setting.
