IAA Holdings, LLC (IAA) is hiring a Title Specialist responsible for securing all documents needed to transfer vehicle title ownership. You will compile documents, communicate with customers, resolve problems, and ensure compliance with state and buyer requirements.
What You'll Do
- Review and process documentation for insurance and remarketing customers.
- Process incoming salvage titles from multiple states and set them for sale.
- Keep up-to-date on title regulations and maintain knowledge of current title/salvage laws.
- Provide excellent customer service and support by offering solutions and timely responses.
- Provide customer support through mail, email, telephone, and direct personal contact.
- Review and enter title work for all customers.
- Complete applications to transfer title ownership.
- Enter information from titles received from the state into the IAA operating system.
- Stay current with title/salvage laws in multiple states.
- Respond to customer questions, complaints, and requests.
- Resolve problems encountered in the effort to transfer title ownership.
- Perform word processing assignments, filing, and related clerical duties.
- Follow well-established procedures under the direction of a supervisor.
- Assist with other office functions as needed.
- Immediately report all violations of company policy to a supervisor or manager.
- Protect and preserve confidential, personal customer information and adhere to records retention policies.
- Develop employees as part of a progression plan.
- Maintain a culture of responsibility, accountability, integrity, and execution.
What We're Looking For
- Proficient in MS Office Suite: Outlook, Word, Excel, PowerPoint
Nice to Have
- 1-2 years State/National title processing experience
- 2-3 years previous knowledge in title and salvage title requirements
- Experience maintaining customer databases
Technical Stack
- MS Office Suite (Outlook, Word, Excel, PowerPoint)
- IAA operating system
Team & Environment
Follows well-established procedures and under close direction of supervisor.
Benefits & Compensation
- Medical, dental, vision, and basic life insurances
- 401k plan with company match (100% for the first 4% contributed)
- 15 days of PTO each year
Work Mode
This is an onsite position.
IAA is an equal opportunity employer.
