Responsibilities
- Review post-foreclosure title reports, title commitments, foreclosure deeds, vesting documents, legal descriptions, and related documentation to identify items that must be cleared prior to conveyance, claim submission, sale, or final disposition.
- Coordinate resolution of title defects, liens, judgments, prior mortgages, deed issues, vesting discrepancies, mobile home issues, probate matters, tax issues, municipal violations, and other exceptions that may impact good and marketable title.
- Work with attorneys, title vendors, clients, servicers, investors, agencies, property preservation teams, claims teams, and internal business partners to cure post-sale title and conveyance issues.
- Monitor conveyance timelines and title clearance milestones to help ensure compliance with client, investor, agency, and regulatory requirements.
- Review, document, and escalate title issues that may cause conveyance delays, reconveyance risk, claim curtailments, or loss of reimbursement eligibility.
- Utilize reports, queues, dashboards, client systems, and internal platforms to manage a pipeline of post-foreclosure title clearance and conveyance files.
- Perform daily follow-up on outstanding title curative items, vendor requests, attorney updates, claim-related documentation, and client or investor requirements.
- Maintain accurate file notes, status updates, documentation, and audit-ready records reflecting title review findings, clearance efforts, and resolution steps.
- Review work for accuracy, completeness, and adherence to process requirements before files move to conveyance, claim, sale, or final disposition stages.
- Respond to emails, system tasks, vendor requests, and phone inquiries in a timely and professional manner.
- Act as a liaison for clients, servicers, attorneys, title vendors, internal staff, outside agencies, and other stakeholders involved in post-foreclosure title clearance and conveyance.
- Communicate openly and respectfully with clients, team members, vendors, and leaders regarding title status, risks, escalations, and next steps.
- Support client and lender relationships by providing timely updates, accurate information, and proactive issue resolution.
- Additional duties, as assigned.
Requirements
- High School diploma or equivalent
- 1-5 years of experience in default servicing, title clearance, foreclosure, post-foreclosure, REO, conveyance, claims, mortgage servicing, or related real estate/mortgage operations
- Working knowledge of real estate titles, foreclosure deeds, post-sale title review, deed preparation, legal descriptions, liens, judgments, and title curative processes
- Strong customer service focus and ability to communicate effectively with clients, attorneys, vendors, and internal partners
- Ability to work in a fast-paced environment, manage competing priorities, and meet strict deadlines
- Strong attention to detail, follow-up discipline, and documentation accuracy
- Self-motivated: ability to work with minimal supervision
- Capability to work both independently and as part of a team
- Ability to work overtime, as needed
- Problem-solving mindset with ability to identify risks, escalate issues, and multitask
- Proficiency with computers, including Microsoft Office and mortgage servicing or title production systems
Nice to Have
- Familiarity with investor and agency timelines or requirements, including FHA/HUD, VA, USDA, FNMA, FHLMC, or similar guidelines
Benefits
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Additional Information
- All onboarding employees will be required to complete a pre-employment background check and drug screening.
- Ability to work overtime, as needed
