We are seeking a qualified Tier 2 IT Engineer to support both internal teams and external clients with technical issue resolution. In this role, you will diagnose and resolve a variety of IT challenges, ensuring consistent service quality and timely communication with all stakeholders.
Key Responsibilities
- Respond to and resolve 12–14 Tier 2 support tickets daily, managing a workload of 15–20 active cases
- Diagnose and troubleshoot issues related to Microsoft 365, networking, printers, and cloud environments
- Maintain accurate records in the ticketing system and keep clients informed throughout the resolution process
- Update and contribute to internal knowledge base articles and technical documentation
- Participate in periodic after-hours on-call rotations
- Conduct occasional onsite visits to client locations as needed
Qualifications
Candidates must have at least three years of experience in a Tier 2 support role. Strong analytical and communication skills are essential, along with the ability to explain technical concepts clearly to non-technical users.
- Proven experience with Microsoft 365 administration and Azure platform management
- Familiarity with Datto RMM or similar remote monitoring tools
- Background in networking and printer troubleshooting
- Clear, professional communication style with internal teams and external clients
Preferred Credentials
- Degree in Information Technology or a related field
- MS-102 or MD-102 certification
Work Environment
This position includes a hybrid structure with periodic onsite client visits and scheduled after-hours on-call duties. While the primary mode is onsite, flexibility is required to support client needs across different locations.
Compensation & Benefits
Salary is competitive, reaching up to $70,000 annually depending on experience. Eligible employees gain access to health, dental, and vision coverage, along with a 401(k) plan featuring a 4% company match after 90 days. Generous paid time off is also included.
