Lyra Technology Group, through its operating company Tech-Keys, is seeking a Tier 2 IT Engineer to provide advanced technical support and consistently deliver quality service to our customers. The ideal candidate will be adept at troubleshooting and resolving a wide range of IT-related inquiries and problems.
What You'll Do
- Provide IT support to both internal and external customers
- Troubleshoot and resolve IT-related inquiries and problems
- Maintain and update our knowledge base and technical documents
- Ensure service delivery quality at all times
What We're Looking For
- Proven experience as a Tier 2 IT Engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience troubleshooting printers
- Experience with Azure
- Experience with Datto
Nice to Have
- Degree in Information Technology
- MS-102 certification
- MD-102 certification
Technical Stack
- 365 administration
- Azure
- Datto
Benefits & Compensation
- Health, Dental, Vision & other additional benefits
- 401K with 4% match, eligible after 90 days
- Generous PTO
- Compensation: Up to $70k per year, based on experience
Lyra Technology Group is an equal opportunity employer.
