Responsibilities
- Owns the end-to-end operating partner relationship, serving as the single point of accountability for performance, delivery quality, risk and strategic alignment for assigned commercial finance operating partners.
- Develops relationships with the partner executive team and facilitates connections across the companies as appropriate.
- Develops and executes a comprehensive vendor and partner management plan aligned with organizational goals, (focusing on quality, throughput, risk management, and cost-effectiveness), including how performance will be measured and improved over time.
- Supports the Path to Revenue by assisting with the vendor and partner selection processes, including proposal evaluation, and due diligence to ensure alignment with business needs and standards.
- Builds and maintains partner specific operating plans that align partner delivery to commercial finance strategy, including targets, initiatives, dependencies, and required support. (includes minimum monthly performance management meetings)
- Establishes, monitors and manages KPIs that demonstrate vendor and partner performance and implements corrective actions as necessary.
- Conduct regular reviews, drive corrective actions, and ensure sustained partner improvement.
- Leads third-party risk identification for assigned partners and work with business relationship leaders and control functions to develop remediation strategies.
- Ensure compliance with regulatory requirements and internal policies.
- Acts as the primary liaison with the partner for any internal or external audit needs.
- Oversees the negotiation, drafting, and execution of contracts as well as renewals, ensuring favorable terms and conditions for the organization.
- Works closely with internal stakeholders to align vendor and partner management practices with overall business strategy.
- Identifies opportunities for process improvements within vendor and partner management practices, leveraging technology and best practices to optimize servicing workflows, reporting, controls and overall operational efficiency.
- Maintains continuous communication and readiness, ensuring issues are surfaced early and resolved quickly.
- Other duties as assigned.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field;
- 8 years Vendor Management experience, ideally in financial services.
- Strong understanding of vendor management principles, contract negotiation, and risk management.
- Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels.
- Proven analytical and problem-solving skills, with a focus on data-driven decision-making.
- Experience with vendor management software and tools.
- Ability to thrive in a fast-paced, dynamic environment.
Benefits
- health insurance
- 401(k) retirement benefits
- life insurance
- disability benefits
- paid time off
Work Arrangement
Hybrid — Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA
Additional Information
- This role is also eligible for an annual performance-based incentive opportunity.
