About the Role
This role is responsible for managing on-the-ground operations of autonomous robots, coordinating maintenance, monitoring performance, and leading local field teams to maintain service reliability and safety.
Responsibilities
- Supervise daily field operations of autonomous delivery units
- Monitor robot performance and respond to operational alerts
- Coordinate maintenance and troubleshooting efforts
- Lead local field technicians and support staff
- Ensure compliance with safety and operational protocols
- Track and report on service metrics and uptime
- Respond to incidents involving robots in public spaces
- Collaborate with engineering teams on field feedback
- Manage inventory of robot components and spare parts
- Conduct routine field inspections and site assessments
- Optimize deployment schedules based on demand patterns
- Train new team members on operational procedures
- Maintain accurate logs of robot status and incidents
- Support software update rollouts in the field
- Communicate with local partners and delivery personnel
- Escalate technical issues to central support teams
- Ensure robots operate within designated service zones
- Implement process improvements for field efficiency
- Oversee battery management and charging logistics
- Respond to community inquiries about robot activity
- Enforce data privacy and security standards in field operations
- Participate in on-call rotation for after-hours support
- Prepare operational reports for management review
- Support expansion into new service areas
- Ensure adherence to local regulations and permitting
Compensation
Competitive salary with benefits package
Work Arrangement
Hybrid role with field-based responsibilities
Team
Part of the operations team managing autonomous delivery robots
What We Value
- Initiative in identifying and resolving field challenges
- Clear communication across technical and non-technical teams
- Ownership of operational outcomes and accountability
- Collaborative approach to problem-solving
- Focus on safety and community impact
Growth Opportunities
- Pathways to lead larger operational regions
- Involvement in scaling new markets and technologies
- Exposure to robotics engineering and product development
Available for qualified candidates
