About the Role
This role involves delivering hands-on travel planning assistance to clients, ensuring seamless coordination of trips through proactive communication and detailed organization.
Responsibilities
- Respond promptly to client inquiries about travel plans
- Create customized itineraries based on client preferences and constraints
- Coordinate flight, accommodation, and activity bookings
- Provide up-to-date information on travel requirements and local regulations
- Monitor booking confirmations and ensure accuracy
- Update clients on changes or disruptions to their plans
- Collaborate with external vendors to secure services
- Maintain detailed records of client interactions and preferences
- Troubleshoot scheduling conflicts and offer alternative solutions
- Ensure all travel documents are properly prepared and delivered
- Escalate complex issues to senior coordinators when necessary
- Follow established protocols for emergency travel changes
- Support clients during trips with real-time assistance
- Track booking deadlines and payment schedules
- Verify visa and entry requirements for international destinations
- Offer destination-specific recommendations for activities and dining
- Manage last-minute booking adjustments efficiently
- Maintain confidentiality of client information
- Use internal tools to update and track travel plans
- Participate in team meetings to review client cases
- Adhere to service standards and response time benchmarks
- Identify opportunities to improve client satisfaction
- Stay informed about global travel trends and disruptions
- Ensure consistent communication across all client touchpoints
- Contribute feedback to enhance planning workflows
Benefits
- Health insurance coverage for full-time employees
- Retirement savings plan with company contribution
- Paid time off and holiday schedule
- Flexible work hours within operational windows
- Remote work equipment support
- Ongoing training and professional development
- Employee travel discounts
- Mental health and wellness resources
- Performance-based bonus opportunities
- Parental leave policy
- Dental and vision insurance options
- Life and disability insurance
- Commuter benefits for local team meetups
- Annual team retreats
- Employee assistance program
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote with flexible scheduling
Team
Part of a distributed customer experience team focused on travel coordination
Travel Experience Preference
Candidates with personal or professional travel experience in diverse regions are strongly considered
Technology Requirements
Applicants must have a quiet workspace, computer with webcam, and stable broadband internet connection
Not available for this position
