Responsibilities
- Customer Success Strategy & Operations
- Time-to-Value & Implementation Excellence
- Adoption & Change Management
- Expansion & Revenue Growth
- Team & Organizational Leadership
- Executive Customer Engagement
Requirements
- Experience scaling Customer Success organizations in a rapidly growing SaaS company, ideally in the $20M–$100M ARR growth stage.
- Comfort building systems and processes in environments where not everything is fully defined.
- Experience managing both complex enterprise accounts and high-volume SMB customers.
- Strong understanding of the differences in engagement models, support needs, and lifecycle strategies across segments.
- Experience supporting organizations with centralized decision makers and distributed end users.
- Deep experience driving customer adoption and behavioral change, not just product deployment.
- Proven ability to help organizations successfully roll out new software within existing operational workflows.
- Experience supporting customers adopting multiple products within a platform, helping them understand how solutions work together to drive broader impact.
- Track record of owning or partnering closely with post-sale revenue functions, including renewals, upsells, and expansion within existing customers.
- Experience building predictable expansion motions inside a growing customer base.
- Strong experience hiring, developing, and leading Customer Success teams.
- Ability to bring structure and clarity to evolving environments.
- Comfort making decisions and moving quickly in a fast-paced company.
Nice to Have
- Experience in healthcare, dental, or regulated environments
- Experience working with AI-driven products
- Experience supporting large multi-location organizations
Benefits
- Competitive compensation and meaningful equity
- Unlimited PTO
- 100 percent company-paid dental and vision coverage
- Generous medical contributions
- The opportunity to work on AI that is actually used every day
- A team of thoughtful, driven people who genuinely care
Additional Information
- Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
