Berklee College of Music is hiring a Temporary Communications and Content Operations Specialist for a one-year assignment within its Communications and Marketing Division. In this role, you will support operations during the launch of a redesigned website ecosystem, managing internal communications, integrated campaigns, and digital platform content.
What You'll Do
- Manage key web pages, content update processes, and internal announcements; support departments in managing their site content.
- Use project management tools like Airtable and Asana to manage the team’s work and ensure projects stay on track.
- Draft and review copy for email communications; build and send Mailchimp campaigns; and perform Mailchimp code checks.
- Support broad communications campaigns across Berklee, from operations to major events and initiatives to institutional updates.
- Manage Mailchimp audiences, including lists for faculty, staff, and students; keep audiences up to date with appropriate tags.
- Design slides and curate the Boston campus playlist for digital signage.
- Review available data across team’s communications platforms to identify trends and opportunities for continuous improvement.
- Manage internal communications calendar; develop and maintain team documentation and templates; manage shared inboxes.
What We're Looking For
- A minimum of 3 years of experience in a digital communications role.
- Proven experience with Drupal or a similar CMS.
- Proven experience with project management tools like Airtable and Asana.
- Proven experience with email marketing platforms like Mailchimp.
- Proven experience with content design software like Canva and Google Slides.
- Proven experience with Excel or Google Sheets.
- Extremely detail-oriented for accuracy, consistency, and quality.
- Demonstrated experience managing projects of varying scopes; excellent prioritization, assessment, and problem-solving skills.
- Exceptional written and verbal communication skills.
- Demonstrated knowledge of digital communication platforms, trends, and best practices, especially around accessibility and writing for the web.
- Strong relationship-building and collaboration skills with colleagues at all levels.
- Curiosity and commitment to learning new skills and technologies, and openness to emerging tech, including AI.
- Equally comfortable and adept with independent work and collaborative work.
- Ability to respond quickly and calmly to urgent communication needs; adept at managing multiple projects simultaneously and efficiently.
Nice to Have
- Experience in higher education is a plus.
Technical Stack
- Drupal
- Airtable
- Asana
- Mailchimp
- Canva
- Google Slides
- Excel/Google Sheets
Team & Environment
You will be a member of the communications team within Berklee’s Communications and Marketing Division, reporting to the Associate Director of Communications.
Benefits & Compensation
- Salary: $67,000 to $79,000
Work Mode
This position offers a global work mode.
Berklee College of Music is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
