Responsibilities
- Website Content Management: Manage key web pages, content update processes, and internal announcements; support departments in managing their site content.
- Project Management: Use project management tools (e.g., Airtable and Asana) to manage the team’s work and ensure projects stay on track.
- Email Communications: Draft and review copy for email communications; build and send Mailchimp campaigns; and perform Mailchimp code checks.
- Communications Campaigns: Support broad communications campaigns across Berklee, from operations to major events and initiatives to institutional updates.
- Audience Management: Manage Mailchimp audiences (including lists for faculty, staff, and students); keep audiences up to date with appropriate tags.
- Digital Signage: Design slides and curate the Boston campus playlist.
- Data Analysis: Review available data across team’s communications platforms to identify trends and opportunities for continuous improvement.
- General Operations: Manage internal communications calendar; develop and maintain team documentation and templates; manage shared inboxes.
Requirements
- Minimum of 3 years of experience in a digital communications role.
- Proven experience with Drupal or similar CMS, project management tools (e.g., Airtable, Asana), email marketing platforms (e.g., Mailchimp), content design software (e.g., Canva, Google Slides), and Excel/Google Sheets.
- Extremely detail-oriented for accuracy, consistency, and quality.
- Demonstrated experience managing projects of varying scopes and depths; excellent prioritization, assessment, and problem-solving skills.
- Exceptional written and verbal communication skills.
- Demonstrated knowledge of and familiarity with digital communication platforms as well as trends and best practices, especially around accessibility and writing for the web.
- Strong relationship-building and -nurturing skills, and ability to collaborate with colleagues at all levels of the institution.
- Curiosity and commitment to learning new skills and technologies, and openness to emerging tech, including AI.
- Equally comfortable and adept with independent work and collaborative work.
- Ability to respond quickly and calmly when urgent communication needs arise; adept at managing multiple projects simultaneously and efficiently.
Nice to Have
- Experience in higher education is a plus.
Work Arrangement
Remote (Worldwide)
Team
Reports to: Associate Director of Communications
Additional Information
- This is a one-year temporary position.
- Ability to respond quickly and calmly when urgent communication needs arise.
- Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.
