M&T Bank is hiring a Teller to specialize in the branch customer experience, blending digital engagement with traditional retail service. In this role, you will be a key part of delivering a differentiated customer journey.
What You'll Do
- Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
- Actively engage in lobby management, meeting and greeting customers and proactively addressing their immediate need.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution and log all customer complaints.
- Transition identified sales opportunities and provide introduction to appropriate banking partner.
- Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
- Process customer/account maintenance accurately.
- Complete Consumer AML/BSA/KYC related activities.
- Adhere to applicable compliance/operational risk controls.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points.
- Complete other related duties as assigned.
What We're Looking For
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrated exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
Nice to Have
- Bilingual based on branch needs
Work Mode
This is an onsite position located in Womelsdorf, Pennsylvania, United States of America.
M&T Bank is an equal opportunity employer.