CareHarmony is looking for a Teller to specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will ensure the branch runs smoothly by processing financial transactions accurately and efficiently.
What You'll Do
- Adhere to established customer service standards and provide a differentiated experience by understanding customer needs.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
- Actively engage in lobby management, meeting and greeting customers and proactively addressing their immediate needs.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution and log all customer complaints.
- Transition identified sales opportunities and provide an introduction to the appropriate banking partner.
- Complete branch-related operational activities, including cash ordering, vault, ATM, and wire transfer activities.
- Process customer and account maintenance accurately.
- Complete Consumer AML/BSA/KYC related activities.
- Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
- Promote an environment that supports belonging and reflects the brand.
- Maintain internal control standards, including timely implementation of audit points.
- Complete other related duties as assigned.
What We're Looking For
- High school diploma or equivalent (GED)
- Minimum of 6 months of customer service experience
- Data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized with proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
Nice to Have
- Bilingual based on branch needs
Benefits & Compensation
- Hourly Pay: $20.00 - $29.88 (USD)
Work Mode
This is an onsite position located in Woburn, Massachusetts, United States of America.
CareHarmony is an equal opportunity employer.
