The Oregon Department of Human Services is hiring an Investigator 2 for the Oregon Medical Board. You will serve as a member of the Investigations and Compliance team, taking incoming calls from citizens and licensees, evaluating complaints, conducting preliminary investigations, and ensuring compliance with board orders.

What You'll Do

Serve as the initial point of contact for citizens, patients, licensees, and other agencies seeking information regarding Board functions.
Evaluate incoming information to determine potential risk to the public.
Review written and verbal complaints against licensees and provide an appropriate response or refer to another agency.
Enter complaint information into the database.
Provide instruction on how to file Board complaints and educate individuals on the investigative process.
Engage with individuals who are irrational, angry, or impaired.
Monitor, respond, and document complaint emails and phone calls.
Draft documents regarding information received over the phone regarding possible violations of the Medical Practice Act.
Evaluate complaints and participate in the Intake Review Process.
As directed, conduct preliminary and malpractice investigations.
Create summaries outlining the information discovered and how it was obtained.
Review complaints, statements, and investigative information and determine if additional information is needed.
Establish working relationships with other health care boards, law enforcement agencies, and other agencies to collaborate.
Assist the Compliance Section with monitoring compliance of licensees on Orders or Agreements.
Create compliance summaries for licensees requesting termination or modification of Orders or Agreements.
Monitor, document, and respond to complaint email box and complaint phone line messages.

What We're Looking For

Two years of recent (within the last five years) investigative experience which included gathering facts, collecting evidence, examining records, and conducting interviews.

Nice to Have

Past customer service experience, preferably in public safety, health care, or related fields.
Demonstrated skill in critical thinking.
Excellent communication skills related to listening and responding with empathy.
Ability to be on the phone for extended periods.
Express a positive work attitude in a team working environment.
Experience and knowledge applying statutes, rules, and procedures.
Ability to understand expectations and respond accordingly.
Ability to focus on critical information and devise strategies for positive outcomes.
Professionally able to break contact with a caller without generating conflict.
Ability to respond in a timely manner with information, and document contacts.
Understanding the importance of accurately documenting investigative information.

Team & Environment

You will be a member of the Investigations and Compliance team, reporting to the Investigation Manager. The OMB understands the necessity of work-life balance and fosters a culture that supports it. Community is a strong focus within the agency and ensures our staff feel included and supported.

Benefits & Compensation

Compensation: $4,409.00 - $6,736.00 per month, or $52,908.00 - $80,832.00 per year.
Rewarding work in a productive and collaborative environment.
Colleagues passionate about public service.
Work/life balance.
11 paid holidays a year.
Generous leave including paid sick leave, vacation, and personal leave.
Competitive benefits package with comprehensive medical, dental, and vision plans for employee and qualified family members.
Membership in pension and retirement plans.
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