Fedcap is hiring a Technology Success Manager II to own the implementation, administration, and optimization of enterprise technology platforms across our international network. You will be accountable for ensuring assigned systems are stable, secure, adopted, and delivering measurable business value.
What You'll Do
- Act as primary administrator and enablement owner for assigned portfolio of Technology systems (e.g., Student Management Systems, CRM, EHR system, collaboration tools).
- Operationalize systems end-to-end, including configuration, enhancements, support readiness, adoption, upgrade management, and continuous improvement.
- Drive measurable ROI through workflow standardization, automation, and adoption outcomes.
- Standardize and execute intake-to-delivery workflows, including requirements, prioritization, UAT, release readiness, and post-launch validation.
- Coordinate role-based enablement for assigned platforms, leveraging vendor-provided training resources.
- Support vendor lifecycle activities, including selection, renewals, licensing optimization, SLA tracking, and performance management.
- Serve as owner and administrator for assigned platforms, managing configuration, workflows, templates, dashboards, roles, permissions, and access provisioning.
- Execute system onboarding for new programs and teams including readiness checklists, go-live support, and stabilization.
- Maintain SOPs, runbooks, onboarding guides, and end-user documentation.
- Identify and implement improvements that reduce manual work and improve usability and process efficiency.
- Track and report adoption, satisfaction, usage trends, SLAs, and outcomes.
- Partner with program and corporate stakeholders to translate operational needs into configured solutions.
- Coordinate with engineering teams for complex build or integration work.
What We're Looking For
- Bachelor’s degree in Information Systems, Business, Technology, or a related field.
- 5+ years of meaningful experience in systems enablement, platform administration, technology success, program delivery, or operational technology roles.
- Demonstrated experience supporting enterprise systems such as ERP, CRM, case management, HR, or collaboration platforms.
- Experience supporting vendor lifecycle activities including evaluation and selection, renewals, licensing optimization, and vendor performance management.
- Strong stakeholder management and platform enablement skills.
- Ability to configure and administer systems including permissions, workflows, templates, and reporting.
- Familiarity with structured delivery methods such as Agile or ITIL and intake, ticketing, and documentation tools such as ServiceNow, Jira, Monday.com, Confluence, or SharePoint.
- Ability to translate system capability into operational outcomes and ROI.
Nice to Have
- ITIL, Change Management, Project Management, or Customer Success certifications are a plus.
Team & Environment
Partners closely with Business Stakeholders, IT Operations, Data & Analytics, Security, and vendors. Reports to the VP of Information Systems.
Benefits & Compensation
- Compensation range: $100,000 - $120,000 annually.
- Health insurance (Medical, Dental, Vision)
- Paid time off (Vacation, Sick Floating)
- Retirement plan 403(b)
- Flexible Spending Account (FSA)
- Commuter Benefits
- Life/Accident insurance
- Long-term Disability Insurance
- Employee Assistance Plan (EAP)
Work Mode
This is a remote position. Candidates must be located within the Eastern time zone.
Fedcap is committed to improving the economic and social well-being of the impoverished and disadvantaged.
