Compose.ly is hiring a Technical Writer – User Guides & Knowledge Base to develop a comprehensive, user-focused documentation suite for enterprise media software. Your core responsibility will be to build a polished user guide and dynamic knowledge base, driven by approximately 80 user journey workflows, directly supporting an upcoming major client launch and product rollout.

What You'll Do

Translate documented user journeys into clear, step-by-step user guides.
Write and maintain knowledge base articles, release notes, and training materials.
Incorporate textual instructions and visual elements like screenshots and annotations.
Format content for an HTML-based support portal, including printer-friendly versions.
Proactively suggest improvements or identify gaps in the documentation.
Collaborate with product and engineering teams to gather context and clarify functionality.

What We're Looking For

Proven experience as a technical writer, particularly with enterprise software or user-facing documentation.
Strong ability to convert complex processes into user-friendly documentation.
Excellent communication skills and initiative.
Demonstrated skill creating combined text and visuals in documentation.
Comfortable working independently under tight timelines and managing iterative deliverables.

Nice to Have

Experience with media technology platforms, enterprise SaaS, or performance/financial tools.
Familiarity with support portals, knowledge base systems, or chatbot-assisted documentation.
Experience structuring content for layered documentation, such as user guides versus modular knowledge base articles.